FREQUENTLY ASKED QUESTIONS

There are many questions that often come up in the search for a new therapist or how to begin therapy. This page has many of the “frequently” asked questions but we recognize that these questions are not exhaustive. If you cannot find the answer to what you are looking for, please fill out the contact form at the bottom of this page with your question and we will respond as soon as we can.

Appointments

How do I become a new client?

You can become a client in several ways. You can request a free initial phone consultation with a New Insights clinician by completing the secure form by clicking the following link: http://www.newinsightsllc.com/contact/request-an-appointment/

The phone consultation is an opportunity for you to speak with a New Insights clinician to learn more about the practice and to answer any questions that you may have at that time. The clinician will also ask you basic questions to begin learning more about you including why you are seeking treatment at this time and to verify appointment availability. If it is determined after the consultation that you would be a “good fit,” your clinician will offer to schedule an initial in-person intake assessment.

Similar to the phone consultation, this is an opportunity for your clinician to begin truly getting to know you. There are a series of questions that your clinician will ask you including information about your family, presenting issues, and historical information as well. While there are a lot of questions that will be asked, rest assured that your clinician will make this as much of a warm, caring conversation while gathering as much information as possible. This time is also meant for you to ask questions of your clinician as well in order to determine your level of comfort and initial connection which can be a positive indicator for the effectiveness of treatment.

The initial intake session is 90 minutes whereas weekly sessions are limited to 50 minutes. The intent and purpose of this is to make sure that you and your clinician have enough time to thoroughly get to know each other, gather enough information, and collaboratively create a plan for treatment.

What forms of payment do you accept?

We accept the following forms of payment:

  • Cash
  • Check
  • Credit/Debit Cards:
    • Visa
    • Mastercard
    • Discover
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)

What insurances do you accept?

New Insights LLC is an in-network provider with the following insurance:

WEA Trust

We are happy to submit claims to your specific insurance company to help you take advantage of out-of-network benefits. See “using out of network benefits.”

I want to use my out-of-network benefits, how do I do this?

First, it is important to verify your out-of-network mental health/behavioral health benefits. You can do this by contacting your insurance company using the number on the back of your insurance card or by requesting an EOB (explanation of benefits). Most insurances will have a separate out of network deductible and will likely reimburse you at an out-of-network rate.

You will provide payment in full to New Insights for the cost of your sessions and your clinician will then electronically generate a claim that will be submitted to your insurance company. Depending on your out-of-network deductible and out-of-network reimbursement rate, your insurance company will submit reimbursement directly to you when your claim is processed.

If you wish to provide the claim yourself, your clinician can provide you with a “paid” receipt/invoice for services for you to submit to your insurance company.

What are the benefits about paying for services "out of pocket?"

If you decide to forgo the use of insurance and pay out-of-pocket for sessions, there are certain advantages to doing so. For example, if you choose not to use insurance, New Insights, LLC will not have to release information about your treatment to an insurance company, including a mental health diagnosis. Additionally, most insurers will limit the number of sessions you are able to attend each year. Deciding not to use insurance means that you and your clinicians will be able to meet for as many sessions as are helpful for you. This provides you with greater control over your treatment, and eliminates the influence of a third party.

It is important that you choose the method of payment that works best for you. Paying out-of-pocket can provide greater control and privacy for your treatment, while using insurance may ease financial stress. We encourage you to carefully consider the pros and cons of either choice so that you are able to make an informed decision.  As always, please check with your insurance company regarding mental-health benefits and out-of-network benefits.

Do therapy services qualify for HSA/FSA spending?

Yes! Sometimes you may need to provide a receipt for services which will be provided monthly.

I'm interested in having you facilitate corporate workgroup. Is this something you?

Absolutely. We specialize in facilitating the following programs:

  • Sexual harassment training
  • Restorative justice interventions
  • Workgroup cohesion and development
  • Personnel selection
  • Leader development
  • Strengths assessment and workplace integration

Do you do corporate wellness training?

Yes! The type of programming varies and is customized based upon your need. Contact Us for start a conversation about your needs.